Understanding Real-Time vs. Static Billing Statements

This Knowledge Base article explains the difference between static billing statements and real-time account activity within the Billing & Payment Center by Touchnet.

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Static Billing Statements

• Billing statements are static documents, meaning they show a snapshot of the account balance at the time the statement was created.
• Once generated, billing statements do not update to reflect new payments, charges, or adjustments made after their creation date.

Real-Time Account Information

For the most current balance, students and authorized users should view account activity directly in Touchnet.

1. Log in to the Billing & Payment Center by Touchnet. (appalnet.appstate.edu)
2. Select “View Activity.”
   • This section displays up-to-the-minute changes, including payments, new charges, and adjustments.
3. To generate a Real-Time Statement, use the option inside the portal to view or print an updated summary of the account.

Negative Balance Explanation

A negative balance on a billing statement means that, at the time of billing, the student had more pending financial aid or credits than total charges.

Encourage students with a negative balance to set up Direct Deposit in order to receive their refund quickly and securely.

To set up Direct Deposit:

• Review Direct Deposit Setup & Issues and follow the prompts to add Direct Deposit information.

Updated Billing Information

After the pre-registration bill is issued in mid-November, students who have not paid their balance, enrolled in a payment plan, or completed the Payment Agreement in Touchnet remain subject to schedule cancellation on August 11. These students will automatically receive updated billing notifications on the following dates:

• July 15
• July 22
• July 29
• August 8

Additional billing updates will become available after the first week of class.

Students who require an updated invoice for a third party can either generate a Real-Time Statement directly in Touchnet or contact Student Accounts at [e-mail] for assistance.