Dymond Smith

This knowledge base article provides instructions for students to view their payment history and account activity through the Billing & Payment Center (Touchnet). Follow the steps below to access T...

This knowledge base article outlines the Fall 2026 term and includes key billing and payment plan dates from July 8 to October 29, with billing statements, payment plan openings and deadlines, sche...

What is a Proxy?A proxy is a person the student authorizes to access certain university information or perform approved actions on the student's behalf. Proxy access does not include access to Touc...

This article outlines the required steps for properly documenting a ticket for Appalachian State University in Zendesk.**Any field marked with an asterisk (*) is required. Tickets cannot be submitt...

"Phishing" refers to the act of attempting to acquire information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in...

This FAQ provides quick answers to common support team questions. Environment Student Accounts Call Center Student Accounts Staff Students, Parents, and Authorized Users Academic Terms: Summer 20...

Students may receive emails requesting missing Social Security Numbers (SSN) or Tax Identification Numbers (TIN). This knowledge base article provides guidance on how to handle these calls and link...

This Knowledge Base article outlines how students can choose to receive their IRS Form 1098-T electronically through the Touchnet Billing and Payment Center.1098-T Consent Prompt in TouchnetWhen st...

This knowledge base article outlines the process for students and authorized users to obtain tax documents online.Each year, in January, the Appalachian State University Office of Student Accounts ...

This Knowledge Base article provides information about parking pass billing, availability, and where to locate parking-related charges.Parking Charges and AccessIf a caller has or wants to sign up ...