Payment Options Overview

This Knowledge Base article outlines the accepted payment methods, key processing timelines, and common troubleshooting steps for payments made to Appalachian State University.

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How to View Your Bill 

App State issues bills electronically. After bills are generated, email notifications will be sent to student App State email addresses and to authorized users' preferred email addresses.

Students

1. Log in to AppalNet Self Service (appalnet.appstate.edu)
2. Go to General Self Service

3. Click the Student tab
4. Select Student Accounts
5. Choose Billing and Payments Center by Touchnet

Authorized Users

Log in at the Touchnet Authorized User Portal (appalnet.appstate.edu) with the email and password set up by the student. When authorized users are enabled, each authorized user receives an email with a temporary password that must be changed upon login.

Phone Payments

App State does not accept payments over the phone. 

Online Payments (Touchnet)

To make an online payment:

1. Log in to Touchnet (appalnet.appstate.edu).
2. Click on either “Make Payment” button.
3. Enter the payment date.
4. Select the term you wish to pay by checking the box beside it (the box will turn blue).
5. Delete the prefilled amount “0.00” and enter the correct payment amount.
6. Click anywhere outside the box, then select Continue to finalize your payment.

Electronic Check (ACH) payments can be made using a personal checking account. Processing typically takes 3–5 business days to post.

Pay in Person

Visit the Cashier’s Office in John E. Thomas Hall, Room 215 on the Boone Campus Monday–Friday, 8:00 AM–4:00 PM (excluding holidays).

We accept:

• Cash
• Checks
• Money orders
• Debit cards

Mailed Payments

Make checks or money orders payable to: APP STATE CASHIER
Include the student’s full name and full Banner ID number (not abbreviated) in the memo line.

Mailing Address (Standard Delivery):
App State Student Accounts Office
Box 32005
Boone, NC 28608

Overnight Mailing Address:
App State Student Accounts Office
John E. Thomas Hall, Room 215
287 Rivers St
Boone, NC 28608

Mailed Check Timing & Posting

• Students can protect their schedule by logging in to the TouchNet Billing & Payment Center and selecting Confirm My Schedule under the Payment Agreement for Fall 2026 Classes – Schedule Confirmation Consent option.

• After confirming their schedule, students will receive a verification email within a few days.

529 and State Prepaid Plans

529 Plans:

• Accepted by the Office of Student Accounts.
• Checks should be mailed to: 
  ASU Student Accounts 
  P.O. Box 32005, Boone, NC 28608
• The student’s ID number must be included with the check.

• Questions concerning wiring payments from 529 plans should be sent to [e-mail] for more information they will be in contact as soon as possible.

• TouchNet does not correctly apply a 529 plan check as the next scheduled installment on a payment plan. For this reason, we do not recommend using a 529 payment to make a payment plan installment.

State Prepaid Plans:

• Accepted, but processing varies by state.
• Students should contact their state plan provider to confirm coverage and payment timelines.
• Prepaid plan payments may arrive 4–8 weeks into the semester.
• Students should plan accordingly to avoid late payments.

GI Bill / Veterans Benefits

All students, including those using Post-9/11 GI Bill (Ch. 33) or Ch. 35 benefits, will still receive a bill for the term. 
Benefits are processed through Financial Aid by App State’s Veterans Affairs Certifying Officers.

If the caller has questions or concerns, have them contact:

• Veteran Affairs: 828-262-2722
• [e-mail].

Electronic Check Payment Accounts

If using an ACH account that is not a standard personal checking account, confirm with the bank that ACH payments are allowed before submitting. 

• Any rejected payment will incur a $35 Failed Payment Fee.

Failed or Canceled Payments

• Payments cannot be canceled once submitted.
• If you need to stop a payment, contact your bank to request a stop payment.
• Once the university’s bank confirms the rejection, the payment will be reversed, and a $35 Failed Payment Fee will be applied.
• Students will receive an email notification once the failed payment is processed.

Small Remaining Balances

If a student accidentally underpays (for example, by less than $1):

• The Billing & Payment Center does not accept payments under $1.00 or allow overpayment.
• The student can either:
  1. Pay the balance in person at the John E. Thomas Building, Room 215, Monday–Friday, 8:00 AM–4:00 PM, or
  2. Allow the balance to carry forward to the next term.

Carrying forward a small balance will not result in holds or penalties, as long as the balance remains unchanged.

Payment Plans

Students and authorized users should use one of the approved payment plans. Or visit studentaccounts.appstate.edu, under Billing and Payments select Payment plans for more details, following the call.